Our operational activities are system managed on a web based platform with live tracking ability and performance summaries for all our clients. Insurers and their many representatives are welcome to participate and track claims as their leisure. We also constantly strive to enhance our service offering by the use of developments that suit the needs of our clients, such as a dedicated app for movement and assessing tracking of vehicles within our facilities. We don’t force software systems on our clients – we develop software that satisfies the needs of our clients in a faced paced and ever changing environment.

We have a core of dedicated personal that offer a year round service to our clients. We also understand that our clients require dedicated resources at the time of disasters and also to help protect their normal flow of business during such events. Over time, we have built significant capacity that we hold in reserve and distribute according to the needs of our clients. While our call centres might be centralised, our technicians and program leaders are completely mobile and we travel to our clients. We understand that hail is a bigger risk during high holiday season and also have a well developed appreciation of the challenges this might bring.

Our technicians have been honing their skills for a number of years and boasts international experience. While resources from abroad are sometimes deployed, this is much the result of ensuring that cross pollination of best practise takes place and to foster global relationships. As a group of proud South Africans, you can rest assured, knowing that it is technicians that understands the people of this country and provide only the best service possible to our countrymen.